Ship globally
without the
stress.

� 1. Mandatory Documents from the Customer

To activate or claim Insurance for Lost, the customer must provide:

1. Full product value
   • 👉Total value of all items in the shipment
   • 👉Individual item values
   • 👉Official purchase bill/invoice is mandatory
2. Insurance Payment
   • 👉 Customer must pay 2% of the total product value as the insurance charge.

   Example:

   • Product value: ₹500
   • Insurance charge: 2% = ₹10

📌 2. If the Shipment Is Not Delivered Within the Mentioned Working Days

If the shipment is not delivered even after the promised delivery period:

📌 3. If the Shipment Is Officially Confirmed as LOST

Once the courier company verifies and confirms that the shipment is officially lost, the customer becomes eligible for:

100% compensation of the product value (as per the bill submitted). This will be processed only after the company's internal verification.

Note:- If the shipment is not insured, the product value is non-refundable. Compensation is limited to ₹300 per kg.

� 4. Delivered Status Shown, but Customer Did Not Receive the Shipment

If the tracking system shows "Delivered", but the customer did not actually receive the shipment:

• 👉 Customer must submit CCTV footage or camera proof from their address.
• 👉 Proof should be submitted within 24–48 hours of the delivery status update.
• 👉 After verification, compensation can be processed.

📌 5. If Only Some Products Are Missing (Partial Loss)

If the shipment is received but some products are missing, the customer must provide:

1. A complete 360° opening video
   • 👉Video should clearly show the package before opening.
   • 👉Entire unboxing must be continuous.
   • 👉No cuts, pauses, or edits.
2. Bill/Invoice of the missing items

👉Only the value of the missing items will be compensated.